Anonymous
I visited about two weeks ago with my girl and her two boys. The location itself is beautiful with great mountain views, and the pools were clean.
However, we had several service issues. We ordered two piña coladas, one without alcohol for one of the boys, but both arrived with alcohol, and one was far too strong. The food was delicious once it arrived, but we waited over an hour for a simple order of fries, which is tough when you have hungry kids.
Most importantly, there is a safety concern at the slides. There is no staff controlling the flow of people going down, and I was almost hit by another slider. It’s a nice, quiet place, but they definitely need better service coordination and safety monitors for the pool area.
However, we had several service issues. We ordered two piña coladas, one without alcohol for one of the boys, but both arrived with alcohol, and one was far too strong. The food was delicious once it arrived, but we waited over an hour for a simple order of fries, which is tough when you have hungry kids.
Most importantly, there is a safety concern at the slides. There is no staff controlling the flow of people going down, and I was almost hit by another slider. It’s a nice, quiet place, but they definitely need better service coordination and safety monitors for the pool area.